Genuinely faulty goods will be credited in full for the item and including return P&P. Unless you agree otherwise the refund will be by the same payment method. We may make a deduction if the goods have lost value because you have handled them more than was necessary to establish their nature, characteristics and functioning.
Returns cannot be considered after 28 days from date of purchase. You will be credited for the purchase price excluding any carriage costs for any item which is not faulty. This does not affect your statutory rights.
If returning an unwanted item, the parcel is your responsibility. You are also responsible for the postage for the return parcel. May we strongly recommend you send it recorded post or by courier.
If you are returning an item as a result of a mistake by Fur R we or for a faulty item, we will pay for the cost of postage for the returned item(s). All returns must be sent to:
Units 8 & 9, Breckland Business Park
Norwich Road, Watton, IP25 6UP
Phone: 020 363 78417
*Surcharges may apply to courier deliveries only (small items are unaffected by this) to the following postcodes; IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE. Northern Ireland, IOM & Isles of Scilly -postcodes BT, IM, TR21-25. This does not affect small orders as they go with Royal Mail. If your order is affected by these charges (which are levied by the couriers not us) the site will add a surcharge to your order. Albeit, this may seem unfair, however, our carriers insist that as these areas are "remote" that the delivery costs are higher.
In the unlikely event that you are dissatisfied with your purchase, please follow the simple returns procedure. Contact us within 28 days, giving details of the product and when purchased. You may then be issued with a returned merchandise number (RMA) to enclose with the item, along with proof of purchase. All items must be unused, unopened and in a fit condition for resale and we reserve the right to charge a re-stocking fee. Always keep your invoice as this is your proof of our guarantee for those items which have a warranty.
If you return an item you are not pleased with, or which is faulty, or which has been damaged in transit, the item must be returned to us in its original packaging and original condition.