Depending on the products purchased your order will be sent in either a mailing bag or cardboard box. We try and use as much biodegradable packaging as possible. We try to avoid using plastic based packaging products wherever possible as we appreciate these are difficult for customers to recycle. Many orders will be sent with shredded cardboard (shredded from un-needed cardboard boxes) to pad out part empty boxes. Cardboard packaging tends to be slightly dustier than plastic packaging (which we apologise for in advance) but we think the fact it can be recycled (or given to your little pet as bedding!) makes up for this. If you have any queries regarding our packaging or recycling policy please contact us!