How long does delivery take?
Couriers collect daily from our warehouse. We will email you at every stage of the process, informing you of where we are with your order and when you will be receiving it.
We aim to send all items out within 48hrs of payment being received (Monday-Friday), but you should always allow up to 14 working days for delivery. We will get your order out to you as soon as possible and keep you updated every step of the way via email. The majority of orders arrive within 4-6 days. Unless specifically stated otherwise, all our products are in stock for immediate posting.
We offer an express shipping option. Your items will be shipped with a next working day service Monday-Friday if the order is placed before 1pm e.g Orders placed on Friday will be delivered Monday. Saturday and Sunday delivery is also available.
Items will be posted in padded envelopes or plastic mailing bags (whichever is more suitable). Heavier items will be boxed and posted by courier (eg cages). Our packages are all clearly marked with our company name and logos.
Delivery is to UK addresses only.
If you are out when we try to attempt your delivery we will either leave the order in a safe place designated with your order/instructions or leave you a card notifying you of our attempt and we will re-attempt the following working day. Should this re-delivery fail they will hold your parcel in the depot for up to 5 days whilst you arrange a final delivery. Should you not arrange for this to be done you will be charged for the cost of the return of your parcel. Delivery hours are Monday to Saturday between 8am and 6pm.
Standard delivery for orders under £35 is £4.50, and FREE for orders over £35. This applies to most UK mainland postcode areas. Address exceptions and additional delivery charges apply to the Scottish Isles, Highlands, Isle of Wight, the Channel Islands, Isle of Man and Northern Ireland. For deliveries to these areas and Europe please contact us by phone or E Mail.